At Beef Heroes, we aim to deliver your order quickly, safely, and in the best possible condition. Please read the following shipping details carefully before placing your order.
1. Delivery Coverage
We currently deliver to selected service areas based on your delivery location entered at checkout. Delivery availability may vary depending on your address, zone, and product type.
If your location is outside our current delivery coverage, your order may not be accepted or may require additional delivery time or charges.
2. Shipping Methods
We may offer one or more of the following delivery options, depending on your location and the products ordered:
- Instant / Express Delivery
Recommended for frozen, chilled, fresh, or other perishable products to help maintain product quality. - Same-Day Delivery
Available in selected areas, subject to order confirmation, stock availability, and delivery slot availability. - Standard Delivery
Available for regular non-perishable products and selected service zones.
3. Order Processing Time
Orders are usually processed after payment confirmation. Processing time may vary depending on:
- Product availability
- Order volume
- Delivery area
- Public holidays, weekends, or special campaigns
- Weather, traffic, courier, or operational delays
Orders placed outside business hours may be processed on the next working day.
4. Delivery Time
Estimated delivery time depends on your selected shipping method and delivery area.
- Instant / Express Delivery: usually delivered as soon as possible after confirmation
- Same-Day Delivery: delivered within the same day in eligible areas
- Standard Delivery: delivered within the estimated time shown at checkout or shared by our team
All delivery times are estimates only and may be affected by circumstances beyond our control.
5. Shipping Charges
Shipping fees are calculated based on factors such as:
- Delivery location
- Order size or weight
- Product category
- Delivery speed selected
The final shipping fee, if applicable, will be shown during checkout before payment confirmation.
6. Free Shipping
Beef Heroes may offer free shipping on eligible orders above the minimum purchase amount announced on the website or during promotions.
Current website offer: Free shipping above Rp.500k.
This offer may be limited by location, campaign period, selected products, or delivery type.
We reserve the right to change or end free-shipping offers at any time without prior notice.
7. Perishable, Frozen, and Fresh Products
For frozen, chilled, fresh, or perishable products:
- We strongly recommend selecting Instant / Express Delivery
- Someone should be available to receive the order promptly
- Once delivered, products should be stored immediately according to proper food-safety standards
Beef Heroes is not responsible for quality issues caused by delayed receipt, incorrect storage after delivery, or customer unavailability at the time of delivery.
8. Incorrect Address or Failed Delivery
Please make sure your shipping address, phone number, and delivery instructions are correct before placing your order.
If an order cannot be delivered due to:
- incorrect or incomplete address,
- unreachable phone number,
- customer absence,
- refusal to receive the order, or
- other customer-related reasons,
we may:
- reschedule delivery,
- charge an additional delivery fee, or
- cancel the order, with any refund handled according to our return/refund policy.
9. Delivery Delays
While we always aim to deliver on time, delays may happen due to:
- high order volume,
- courier delays,
- weather conditions,
- traffic,
- force majeure events,
- holidays, or
- technical/operational issues.
In such cases, we will try to update you as soon as reasonably possible.
10. Order Inspection Upon Delivery
Please inspect your order at the time of delivery whenever possible.
If you receive:
- a damaged item,
- wrong item,
- missing item, or
- poor-condition item,
please contact us within [insert timeframe, e.g. 24 hours] after receiving the order and include:
- your order number,
- clear photos of the item and packaging,
- and a short explanation of the issue.
Claims submitted after the stated timeframe may not be accepted.
11. Order Tracking and Support
If order tracking is available, you may track your order through the website or by contacting our support team.
For shipping or delivery questions, please contact us at:
Email: [Insert support email]
Phone / WhatsApp: [Insert number]
Business Hours: [Insert hours]
12. Changes to Shipping Terms
We may update these shipping details from time to time to reflect changes in operations, delivery partners, pricing, or service areas. Please review this page periodically before placing an order.